The Beauty department at Soft Surroundings strives to help you – our customer – discover the best beauty products for your individual needs. To help in this endeavor, we have recently launched our online “Question & Answer” service, or Q&A for short, available within our Beauty & Fragrance category at SoftSurroundings.com. You can ask questions about products you are considering, and then receive answers from either Beauty ‘experts’ or fellow shoppers. (Please note this is a different feature than “Live Chat.”)
A unique feature of the online Q&A is the ability to answer questions asked by our other website visitors. So along with posting your own questions, you can also answer your fellow shoppers’ questions, too, if you have insights about the product the other shopper is inquiring about. You can answer others’ questions regardless if you have posted any questions of your own.
In addition to answers provided by our online community, the Beauty experts at Soft Surroundings can respond directly online to submitted questions. Please note it will take anywhere from 24 to 48 hours for submitted questions to appear, and then can be up to a week before Soft Surroundings will post an answer. Why so long? Because we prefer to wait a bit and see if one or more of our customers will answer the question for you! We believe hearing comments from other customers who have tried that very same product can be very powerful.
Of course, you can always call our professional Customer Care representatives directly to ask your questions over the phone. Our online Q&A complements our existing Customer Care and extends the superior service we strive to provide our customers. Our hope is this feature offers an enhanced “social” shopping experience for all visitors to SoftSurroundings.com.
Are you thinking of questions already, or would like to help out a fellow shopper with an answer? To learn more about how to get started, please visit this Q&A informational page on our website’s“Customer Care” section. As always, Soft Surroundings welcomes your feedback on this new service and any suggestions you may have. Happy Beauty shopping!