Robin Sheldon

Retreat 2013 Letter From Robin

By on January 4, 2013, in Soft Surroundings

Ming Tribute Table
For

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years our customers have asked us for the furniture, rugs, paintings – even the dogs from our catalog photography. We’ve always done our best to find the sources and pass them

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on.

We finally realized that by not having these things readily available to you, we weren’t providing the experience we want you to have. This catalog is the introduction of our own line of home furnishings as the Retreat Collection so you can create your own Soft Surroundings. (We’re even happy to locate a breeder for you if you love our dogs!)

Bardot SofaTo us, there is no more romantic, artistic, or inspirational place than France. For years, we’ve immersed ourselves in the countryside of Provence. We rent a house, shop everyday for dinner (eat way too much bread & cheese), and cook for ourselves. We comb the brocantes and flea markets, visit all the ancient hill towns in search of fabulous finds we can translate into beautiful products for you. Last year we started to incorporate home furnishings into that treasure hunt. In the pages to follow you will find our first collection, featuring some of the unique pieces we discovered and recreated for you. We have invested in the quality and have made every effort to keep prices reasonable and fair. Please visit the entire Retreat Collection online, along with many of the original antiques (under Home Décor, click on Brocante-Antiques).

As always, I am so anxious to hear your thoughts.

Robin SheldonEnjoy!
Robin
President and Founder

5
  • Soft Surroundings

    Hi Kathy,

    Thank you so much for your kind words. We are thrilled to have learned that you had such a pleasurable shopping experience with us. We very much appreciate your business and hope you have a wonderful new year.

    Warmly,
    Soft Surroundings

  • Melinda

    I love and want many items in your “Retreat” line but have been waiting for over 2 years to order, hoping to get word of a sale,….will you ever offer a discount on your Home furnishings line?

    Many thanks, Melinda

  • Kathy

    I just want to let you know how very pleased I am with everything I have ever ordered from you. The quality of your clothes is just beautiful and your customer service is just excellent. I am a plus size and I am so happy to have finally found a catalog where there are beautiful and reasonably priced clothes to buy. Whenever I wear a Soft Surroundings purchase I get so many compliments. Keep up doing what you do best.
    Much Thanks,
    Kathy

  • Soft Surroundings

    Hi Teresa,

    Thank you for your comments, we are very sorry you had this experience. When an order is placed on our website, you will automatically receive an order confirmation number and and order confirmation e-mail confirming an order was placed. Regarding your coat, it’s possible that while the item is discontinued, we still have stock available and could be fulfilling your order. We have sent your comments to our Customer Service department so they may contact you regarding this particular order.

    Thank you, we very much appreciate your business and hope to resolve this to your complete satisfaction.

    Sincerely,
    Soft Surroundings

  • Teresa

    I am extremely dissappoinred in your online ordering. I placed an order for a tweed coat 12/28 found out on 1/2 by checking my order status and found out the coat was discontinued I can not understand why u accepted my order and gave me a confirmation number I will hesitate from ordering any more items from you in the future and advise my friends who do now to expect your order could be discontinued

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